It’s possible you are blocked by the server firewall, or experiencing intermittent routing issues. Please complete two steps for our team to examine: Visit the following URL and paste over the IP address displayed (ex 123.12.1.1): What’s my IP Submit a traceroute: Windows: Go to dos prompt by clicking START > RUN, type in cmd and hit ENTER. Type in “tracert yourdomain.com” and hit ENTER. Change yourdomain.com to your actual domain name. When it has finished, and even if it looks as though it is going to hang, allow it to finish, right click in window and select MARK. Then select all of the text on the dos screen and hit ENTER. Paste the output to your support ticket with us or create a new one if you don’t already have one started. Mac OS X: Go to Applications -> Utilities folder. Open Network Utility Click Traceroute tab and enter your domain. Paste the output to your support ticket with us or create a new one if you don’t already have one started. If you run into any issues getting this data, please just let our team know, or you can search in our forums for an alternate solution

I can't access my website

Admin

It’s possible you are blocked by the server firewall, or experiencing intermittent routing issues. Please complete two steps for our team to examine:

Visit the following URL and paste over the IP address displayed (ex 123.12.1.1): What’s my IP

Submit a traceroute:

Windows:

Go to dos prompt by clicking START > RUN, type in cmd and hit ENTER.
Type in “tracert yourdomain.com” and hit ENTER. Change yourdomain.com to your actual domain name.
When it has finished, and even if it looks as though it is going to hang, allow it to finish, right click in window and select MARK. Then select all of the text on the dos screen and hit ENTER.
Paste the output to your support ticket with us or create a new one if you don’t already have one started.

Mac OS X:

Go to Applications -> Utilities folder.
Open Network Utility
Click Traceroute tab and enter your domain.
Paste the output to your support ticket with us or create a new one if you don’t already have one started.

If you run into any issues getting this data, please just let our team know, or you can search in our forums for an alternate solution

gzDenis

For you who need 100% privacy, you can use our own What’s My IP where we save 100% nothing in our servers as this is just a plain IP script to assist you!